Return and Refund
At Maven Home, we want you to love your purchase. If something isn’t right, we’re here to help.
Please review our return and refund guidelines below.
1. Return Eligibility
You may request a return within 30 days of delivery.
Items must be unused, undamaged, and in original packaging with all accessories included.
To start a return, please email us at hello@maven-home.com with your order number and reason for the return.
We will respond with instructions for completing your return.
2. Non-Returnable Items
Some items cannot be returned:
- Clearance items
- Final sale items
- Personalized or custom-made products
- Items damaged due to improper use or handling
If an item arrives damaged or defective, this does not apply — see Section 5.
3. Return Shipping Costs
Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or incorrect.
We will provide the return address when your return request is approved.
4. Restocking Fee
A 20% restocking fee may apply to returns that are:
- not due to an error or defect
- not in original packaging
- missing parts or accessories
This helps cover inspection, repackaging, and processing costs.
5. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or not as described:
- Contact us within 5 business days of delivery
- Email hello@maven-home.com with photos and your order number
We will replace or refund the item at no cost to you.
6. Refund Processing
Approved refunds are issued to the original payment method.
Refunds are processed within 5–10 business days after the returned item is received and inspected.
Shipping charges from the original order are non-refundable unless the return is due to our error.
7. Exchanges
We currently do not offer direct exchanges.
To exchange an item, please return it for a refund and place a new order.
8. Questions
If you need assistance with a return, our customer support team is here to help:
Email: hello@maven-home.com
Phone: 312-371-3610
Business Address:
Maven Home
1510 Old Deer Field Road, Suite 209
Highland Park, IL 60035
USA