Shipping policy

Shipping Policy

At Maven Home, we want your shopping experience to be smooth, reliable, and straightforward. This Shipping Policy explains how retail orders placed through maven-home.com are processed and shipped.

1. Order Processing

Orders are generally processed within 2–4 business days after payment is confirmed.

Orders placed after 3:00 PM Central Time may begin processing on the next business day.

Weekends and U.S. holidays are not counted as business days.

If there is a delay due to inventory, address issues, or another unexpected problem, we will contact you.

2. Shipping Destinations

We currently ship retail orders to addresses within the United States.

International wholesale orders are handled separately through our Faire storefront for wholesale customers only. 

3. Shipping Rates

Shipping rates and available delivery options are calculated and displayed at checkout based on your order, destination, package size, weight, and selected shipping method.

Any free-shipping offer or promotional shipping threshold, when available, will be clearly displayed on the website and at checkout.

4. Shipping Methods

We may use trusted carriers including:

• USPS
• UPS
• FedEx

The carrier and service used may vary based on destination, package size, weight, delivery speed, and availability.

5. Delivery Timeframes

Once an order has shipped, standard delivery is generally estimated at 3–7 business days within the United States.

Expedited delivery options may be available at checkout depending on destination and carrier availability.

Delivery estimates are provided by the carrier and may be affected by weather, holidays, peak shipping periods, or other circumstances outside our control.

6. Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information.

Tracking updates may take up to 24 hours to appear after the carrier receives the shipment.

7. Incorrect or Undeliverable Addresses

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned because of an incorrect or incomplete address, we can reship the order once the correct address is provided.

Additional shipping charges may apply.

8. Lost, Damaged, or Incorrect Shipments

If your package is lost, arrives damaged, or contains an incorrect item, please contact us as soon as possible.

For damaged or incorrect items, please contact us within 5 business days of delivery.

Email hello@maven-home.com with your order number and, when applicable, photos of the item and packaging.

We will work with you and the carrier to resolve the issue and, when appropriate, arrange a replacement or refund.

9. Questions

For shipping questions, contact:

Email: hello@maven-home.com
Phone: 877-402-5722

Business Address:
Maven Home
1510 Old Deerfield Road, Suite 209
Highland Park, IL 60035
United States

Last updated: September 8, 2026