Privacy policy

Last updated: September 8, 2026

Maven Home ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit or make a purchase from maven-home.com (the "Site").

1. Information We Collect

When you visit our Site, place an order, contact us, or interact with our store, we may collect:

Name
Billing and shipping address
Email address
Phone number
Order and purchase information
Payment-related information
IP address
Browser and device information
Website usage and interaction data

Payment information is processed securely through our payment providers and is not stored directly by Maven Home.

2. How We Use Your Information

We may use your information to:

Process and fulfill orders
Arrange shipping and delivery
Provide customer service
Manage returns and refunds
Communicate about your order
Improve our website and customer experience
Detect and prevent fraud or misuse
Comply with legal and regulatory requirements
Send marketing communications where you have chosen to receive them

3. How We Share Information

We may share information with trusted service providers that help us operate our business, including:

Shopify, which provides our ecommerce platform
Payment processors
Shipping and delivery providers
Customer service providers
Email and marketing service providers
Analytics and advertising providers, where applicable
Professional advisers and service providers supporting our business operations

These providers receive information as reasonably necessary to perform services on our behalf.

We may also disclose information if required by law, regulation, or legal process, or to protect the rights, safety, or security of Maven Home, our customers, or others.

We do not sell your personal information for money. However, some laws define "sale" or "sharing" broadly to include certain uses of advertising and analytics cookies. See Section 8 below for more information about your privacy rights.

4. Cookies and Similar Technologies

Our Site uses cookies and similar technologies to operate the store, remember preferences, understand website usage, improve performance, and support analytics and advertising.

Where available, Shopify may provide privacy or cookie controls that allow visitors to manage certain non-essential cookies.

You can also manage cookies through your browser settings, although disabling certain cookies may affect Site functionality.

5. Analytics and Advertising

We may use services such as Google Analytics and other advertising or analytics tools, which may include Meta, Google Ads, TikTok, or similar platforms, to better understand how visitors use our Site and to measure the effectiveness of marketing.

These services may use cookies or similar technologies and may collect information about your device, browsing activity, and interactions with our Site, potentially across other websites and over time.

Where required by law, we will obtain appropriate consent before using advertising or analytics technologies that require it.

6. Marketing Communications

If you choose to receive marketing emails from Maven Home, we may send information about products, promotions, launches, and other updates.

You may unsubscribe at any time using the unsubscribe link included in our marketing emails.

Transactional emails relating to your orders, shipping, returns, or account activity may still be sent as necessary and are not affected by a marketing unsubscribe.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce agreements.

For example:

Order and transaction records may be retained as necessary to meet tax, accounting, and legal requirements
Marketing and email data may be retained until you unsubscribe or request deletion, subject to applicable law
Website analytics data is retained according to the settings and policies of the applicable analytics provider

Retention periods may vary depending on the type of information and applicable legal requirements.

8. Your Privacy Rights

General Rights

Depending on where you live, you may have the right to:

Access the personal information we hold about you
Correct inaccurate information
Request deletion of certain personal information
Learn how your data is used or shared
Opt out of certain marketing or advertising uses

To submit a privacy request, contact us at hello@maven-home.com.

We may need to verify your identity before completing certain requests, and we will respond within the timeframe required by applicable law.

California Residents

If you are a California resident, you may have the right to know what personal information we collect, request deletion, correct inaccuracies, and opt out of the "sale" or "sharing" of personal information, as those terms are defined under applicable California law.

We do not knowingly sell or share the personal information of minors under 16.

Where available on our Site, you may exercise applicable opt-out rights through privacy controls provided in the Site footer or through cookie/privacy settings.

We also honor Global Privacy Control signals where required by applicable law and supported by our systems.

We will not discriminate against you for exercising your privacy rights.

Other U.S. State Residents

If you live in a state with a comprehensive privacy law, you may have similar rights to access, correct, delete, or opt out of certain uses of personal information.

9. International Visitors

Maven Home is based in the United States.

If you access our Site from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

These locations may have data protection laws that differ from those in your home country.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, or misuse.

However, no internet transmission or storage system can be guaranteed to be completely secure.

If a data breach affects your personal information, we will provide notifications as required by applicable law.

11. Children's Privacy

Our Site and products are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that personal information has been collected from a child under 13, we will take reasonable steps to delete it.

12. Third-Party Links

Our Site may contain links to third-party websites, including our wholesale storefront on Faire.

Maven Home is not responsible for the privacy practices or content of third-party websites.

We encourage you to review the privacy policies of those third parties before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or legal requirements.

The most current version will always be posted on this page, with the "Last updated" date revised accordingly.

14. Contact Us

For privacy questions or requests, contact:

Email: hello@maven-home.com
Phone: 877-402-5722

Business Address:
Maven Home
1510 Old Deerfield Road, Suite 209
Highland Park, IL 60035
United States