Privacy Policy

Last updated: November 21, 2025

This Privacy Policy explains how Maven Home (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit or make a purchase from maven-home.com.

By accessing our website or using our services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our site.

1. Information We Collect

We collect personal information to operate our online store, fulfill your orders, provide customer support, and improve your shopping experience.

1.1 Information You Provide Directly

This includes:

Name
Billing and shipping address
Email address
Phone number
Payment confirmation details (processed securely by third-party payment providers)
Order details
Information you submit via forms or customer support

We do not store full credit card numbers.

1.2 Information Collected Automatically

When you browse our site, we may collect:

IP address
Device information
Browser type
Pages viewed
Time spent on the site
General location (IP-based)
Interaction with our ads or emails

We use cookies, pixels, and other tracking tools to support core website functions, analytics, and personalized shopping.

You may disable cookies in your browser, but some features may not work properly.

1.3 Information from Third Parties

We may receive information from:

WooCommerce (platform services)
Payment processors (to confirm purchases)
Shipping carriers (delivery status updates)
Analytics and advertising partners

This helps us process orders, detect fraud, and improve our website.

2. How We Use Personal Information

We use your information for:

Order Processing

Fulfilling and shipping your order
Sending order confirmations and tracking updates
Handling returns, refunds, and support

Website Functionality & Improvement

Operating and improving our website
Personalizing your shopping experience
Running analytics

Marketing (Optional)

If you opt-in, we may send you:

Promotions
New product updates
Personalized offers

You may unsubscribe at any time.

Fraud Prevention & Security

We use your data to detect and prevent fraudulent or unauthorized activity.

3. How We Share Information

We only share your data with trusted service providers essential to operating our store:

Payment processors (for secure checkout)
WooCommerce (store platform functionality)
Shipping and fulfillment partners
IT and analytics providers
Email service providers

We do not sell your personal information.

Information may be shared when legally required (e.g., court orders) or if our business undergoes a merger or sale.

4. Cookies & Tracking Technologies

We use cookies to:

Remember cart items
Maintain account login
Enable checkout
Run performance analytics
Provide relevant advertising

You may disable cookies through your browser settings.

5. Data Security & Retention

We use reasonable safeguards to protect your information.
No method of transmission over the Internet is 100% secure.

We retain data only as long as necessary for:

Orders
Accounting and tax obligations
Legal requirements
Website functionality

6. Your Rights

Depending on your location, you may have the right to:

Access your data
Request deletion
Correct inaccurate information
Opt-out of marketing
Restrict certain processing
Request a copy of your information

To make a request, email hello@maven-home.com.

We may verify your identity before completing your request.

7. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal data from children.

8. International Users

If you are accessing our site from outside the United States, your information may be transferred to and processed in the U.S. We use lawful transfer mechanisms where required.

9. Third-Party Links

Our site may contain links to external websites. We are not responsible for their content or privacy practices. Please review their policies before submitting personal information.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a revised “Last updated” date.

11. Contact Us

For privacy questions, requests, or concerns, contact us at:

Email: hello@maven-home.com
Business Address:
Maven Home
1510 Old Deer Field Road, Suite 209
Highland Park, IL 60035
United States